Refund and cancellation policy

Every organization starts with a 14-day free trial with all features on. No payment is taken for the trial, so there is nothing to cancel or refund. If you do not choose a plan, your workspace gets a short grace period and then becomes read-only. Nothing is deleted.

• You can cancel at any time by contacting us from the organization owner's email or phone number. Cancellation stops the plan from renewing; it does not end the period you have already paid for.
• You keep full access until the end of the paid month or year. After that the workspace gets a 7-day grace period and then becomes read-only, so you can still view and export your data.
• To remove your data completely, the owner can delete the organization. It is erased after a 30-day window in which the deletion can be cancelled.

Because you can try every feature free before paying, plan fees are generally not refundable. This means:

• no refund for a partly used month or year after cancelling;
• no refund if fewer employees use Vetanly during a period than were billed; the lower count applies from your next invoice.

We do refund in full:

• duplicate payments for the same invoice;
• payments taken in error, such as a wrong amount or a charge after you cancelled before the renewal date;
• payments where the money left your account but the payment failed and the plan was not activated.

If we discontinue the service, or end it for you for a reason other than a breach of our terms, we refund the unused part of any prepaid period in proportion to the days remaining.

• WhatsApp and email delivery is an add-on paid from a prepaid balance. Each message is charged when it is sent.
• Messages that fail to send are credited back to your balance automatically.
• Unused balance stays available while your organization is active. It cannot be withdrawn as cash, except that if we discontinue the add-on we refund the unused balance.

Write to support@vetanly.com within 30 days of the payment, with your organization name, the invoice number and what went wrong. We confirm eligibility within 3 working days.

Approved refunds are made to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show it. Refunds include the GST that was charged, and we issue a credit note for them.

Vetanly is an online software service; nothing is shipped. Your workspace is available as soon as you sign up. A paid plan is activated immediately after an online payment succeeds, or within 1 working day after we receive a bank transfer.

The kiosk app runs on an Android tablet or phone that you provide; we do not sell or ship devices. If a payment succeeded but your plan is not active, contact us and we will activate it or refund the payment.

Questions about billing, cancellations or refunds: support@vetanly.com. This policy is part of our terms and conditions.